Frequently Asked Questions

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Q. How do I qualify for in-home visits?

 A. If you have difficulty getting to a doctor on either a temporary or permanent basis, you may qualify for in-home visits. We accept most insurance. Eligibility can best be determined by contacting our staff at (800) 964-4364 or by submitting a Contact Form.

Q. What types of insurance do you accept? Can I use my secondary insurance? Can I pay cash?

A. Just like office visits, Medicare usually covers 80% of the cost for in-home clinician services and either the patient or secondary insurance company is responsible for co-payments and/or deductibles.  We also accept private payment for services.

Q. Will my services be scheduled regularly or on an as needed basis?

A. Most of our patients have multiple medical issues and benefit from routine vs. urgent visits. However, this is tailored to meet the specific needs of each individual.  It has been our experience that regular visits result in fewer unnecessary hospital/ER visits.

Q. Will my House Call doctor be my primary doctor or can I still see my regular doctor?

A. You can still see your primary doctor on an intermittent basis. However, most patients have Housecall Doctors assume the role of their primary doctor.

Q. How will I be notified of my appointment?

A. A staff member in our scheduling department will contact you or a designated person prior to appointment. You can always call the office and request an appointment. You can also request an appointment online through the Patient Portal.

Q. What about after hours or weekend care?

A. One of our clinicians is on call after hours, weekends and holidays. You may speak to the after hours clinician if you have an urgent issue that cannot wait until the next business day. The on-call clinician can provide phone consultation, triage, treatment and referral if needed.

Q. How do I contact you?

A.  You can contact our office by telephone at 800-964-4364 or by submitting an online Contact Form.